Welcome to Dear Blume! This Return & Refund Policy explains our policy regarding returns and refunds for products purchased from our website. By making a purchase, you agree to the terms of this policy.
Eligibility for Returns
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.
Return Process
If you would like to return a product, please contact our customer support within [number of days] days of receiving your order. Our team will guide you through the return process and provide you with a return authorization number. Please include this number on the return package.
Refund Process
Once we receive the returned product and verify its eligibility, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 15 days for the refund to be reflected in your account.
Non-Refundable Items
Certain items are non-refundable, including damaged goods and destroyed goods. These items will be clearly marked as non-refundable on the product page.
Shipping Costs
Shipping costs are non-refundable. If you received free shipping on your order, the actual cost of shipping will be deducted from your refund.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support immediately. We will arrange for a replacement or refund, depending on the availability of the product.
Exchanges
We currently do not offer exchanges for products. If you would like to exchange a product, please follow the return process and place a new order for the desired item.
International Returns
For international returns, the customer is responsible for any additional customs fees, taxes, or duties incurred during the return process.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at [Kerry@dearblume.com].